Your privacy matters to us. This policy explains exactly what personal data erek37 collects, why we collect it, and how we keep it secure.
Last Updated: January 15, 2026 | Version: 2.4. This Privacy Policy describes how erek37 ("Platform", "We", "Us", "Our") collects, stores, processes, and protects the personal data of its users ("You", "User", "Member") in accordance with applicable international data protection standards. By registering an account or accessing the erek37 platform, you consent to the data practices described in this Policy. If you do not agree to this Policy, you must not use the Platform. This Policy should be read alongside our Terms & Conditions.
erek37 is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Privacy Policy applies to all personal data collected through the erek37 website (erek37.cam), mobile applications, customer support channels, marketing communications, and any other services operated by erek37 (collectively, the "Services").
The Policy applies to all Users, whether registered Members, visitors browsing the site without an account, or individuals who contact our support team. It covers data collected from Users located in Indonesia and any other jurisdiction from which the Platform is accessed.
erek37 acts as the data controller in respect of all personal data collected through the Services. This means we determine the purposes and means of processing your personal data. Where we engage third parties to process data on our behalf (for example, payment processors and game providers), those third parties act as data processors and are bound by strict contractual obligations to handle your data only in accordance with our instructions and applicable data protection law.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
erek37 collects the following categories of personal data, depending on how you interact with the Platform:
When you create an account on erek37, we collect the information you provide during registration, including:
To comply with our anti-money-laundering obligations and to verify your eligibility to use the Platform, we collect:
We collect personal data through the following channels:
erek37 processes your personal data for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account registration and authentication | Registration data, device data, session tokens |
| Identity verification (KYC) and age confirmation (21+) | KYC documents, biometric photographs |
| Processing deposits, withdrawals, and wagers | Financial data, bank/e-wallet identifiers |
| Anti-money-laundering (AML) monitoring | Financial data, transaction history, behavioural data |
| Fraud detection and platform security | Technical data, IP address, device identifiers, behavioural data |
| Customer support and dispute resolution | Communications data, account data, transaction data |
| Responsible gaming monitoring and intervention | Behavioural data, wagering patterns, session data |
| Sending promotional communications (with consent) | Email address, phone number, communication preferences |
| Platform analytics and product improvement | Anonymized or aggregated behavioural and technical data |
| Compliance with legal and regulatory obligations | All relevant data categories |
Where data protection law requires us to identify a legal basis for processing your personal data, we rely on the following:
erek37 does not sell your personal data to third parties. We share your data only in the following limited circumstances:
We engage the following categories of third-party service providers who process personal data on our behalf, under strict data processing agreements:
We may be required by law to disclose your personal data to regulatory or law enforcement authorities, including financial intelligence units, tax authorities, or courts of competent jurisdiction. We will only make such disclosures where legally required and will notify you where permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of assets involving erek37, your personal data may be transferred to the acquiring or surviving entity as part of the transaction. We will provide notice of any such transfer and the choices available to you.
We may disclose personal data where we reasonably believe it necessary to protect the rights, property, or safety of erek37, its members, staff, or the general public — including for the purposes of fraud prevention, cybersecurity, or legal proceedings.
As an internationally operated platform serving Indonesian players, some of your personal data may be transferred to, and processed in, countries outside Indonesi a. These countries may not have data protection laws equivalent to those in your home jurisdiction.
Where we transfer personal data internationally, we take appropriate safeguards to ensure your data remains protected to a standard consistent with this Privacy Policy. These safeguards include:
erek37 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Contractual and legal compliance |
| KYC identity documents | Duration of account + 5 years after closure | AML regulatory obligations |
| Financial transaction records | 7 years from transaction date | AML reporting and audit requirements |
| Customer support communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Behavioural and analytics data | 2 years (anonymized after 12 months) | Product improvement and fraud monitoring |
| Marketing communication records | 3 years from last consent or opt-out | Consent management and compliance |
| Self-exclusion records | Duration of exclusion + 7 years | Responsible gaming compliance |
Upon expiry of the applicable retention period, your personal data will be securely deleted or irreversibly anonymized so that it can no longer be associated with your identity.
erek37 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, disclosure, or destruction:
While we take all reasonable steps to protect your data, no system is completely immune to risk. You are responsible for maintaining the security of your own Account credentials and should notify us immediately at [email protected] if you suspect unauthorized access to your Account.
Depending on your location and applicable data protection law, you may have some or all of the following rights in relation to your personal data held by erek37:
To exercise any of these rights, submit a written request to our Data Protection team at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days. In some cases, we may need to verify your identity before processing your request.
Cookies are small text files stored on your device when you access the Platform. They allow the Platform to recognize your device on return visits, remember your preferences, maintain your login session, and collect anonymous analytics data about how the site is used.
You can manage your cookie preferences through your browser settings. Most browsers allow you to view, block, or delete cookies. Note that disabling strictly necessary cookies will prevent you from using core Platform features such as logging in and maintaining your session. For more detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.
The erek37 platform is strictly intended for adults aged 21 years or older. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory component of our KYC process, and we will not permit any person who cannot confirm they are at least 21 years of age to register an account or place wagers.
If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will immediately suspend the Account, refund any remaining balance, and delete the personal data associated with that account as soon as reasonably practicable. If you believe a minor has registered an account on our Platform, please report this to us immediately at [email protected].
erek37 reserves the right to update, amend, or revise this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered Members via email and/or a prominent notice within the Platform at least 14 days before the changes take effect. Minor updates (such as corrections of typographical errors or clarifications that do not alter the substance of the Policy) may be made without advance notice.
The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the Platform following the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your data.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our Data Protection team:
If you are dissatisfied with how we have handled your personal data or responded to a data rights request, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. We would always prefer the opportunity to address your concerns directly before you escalate to a regulator, so we encourage you to contact us first.
Effective Date: January 15, 2026
Last Updated: January 15, 2026
Version: 2.4
Our Privacy Commitments
Six principles that define how we handle every piece of personal information entrusted to us by our members.
All data transmitted between your device and our servers is protected by industry-standard SSL/TLS encryption. Your login credentials, payment details, and KYC documents are never sent in plain text.
erek37 does not sell, rent, or trade your personal data to any third party for commercial purposes. Data sharing is limited strictly to service providers who process data on our behalf under binding contractual agreements.
You can request access, correction, deletion, or portability of your personal data at any time. Submit a data rights request to our team and receive a response within 30 calendar days.
Personal data is retained only for as long as required by our contractual obligations or applicable law. Once the retention period expires, data is securely deleted or irreversibly anonymized.
We do not knowingly collect or retain data from individuals under 21. Mandatory KYC checks confirm age before any account is activated. Any underage account identified is suspended and its data deleted.
Promotional emails and SMS are only sent to members who have explicitly opted in. You can withdraw consent at any time via your Account settings or by contacting our support team.
Our support team is available 24/7 to answer data protection questions. You can also explore our Terms & Conditions and FAQ for further information.
21+ only. Please gamble responsibly. Responsible Gaming